Terms and Conditions of Prize Draw Entry
These Terms and Conditions prevail in the event of any conflict or inconsistency with any other communications, including advertising or promotional materials. Entry instructions are deemed to form part of the terms and conditions and by entering this promotion all participants will be deemed to have accepted and be bound by the terms and conditions. Please retain a copy for your information. The personal data provided by entrants will always only be used by the Promoter for the purpose of conducting the promotion and in accordance with the Data Protection Act 2018 and the Promoter’s Privacy Notice at https://www.heineken.co.uk/legal-hub/?article=brands-privacy-policy. From time to time, the Promoter may share entrants’ personal data with their agents/representatives to assist with administering the promotion and contacting entrants (as necessary) and/or fulfilling the prize(s).
- Open to GB mainland licensed commercial on-trade operators (excludes NI & ROI), who are not already SmartDispense® customers. Over 18s only. One entry per outlet.
- To enter visit https://smartdispense.heineken.co.uk/events/behind-bars/ between 00:01 on 1 May 2024 and 23:59 on 31 July 2024 (“Promotion Period”) and complete the booking form on the enquiry page by entering first name and surname, outlet name, Job title, mobile number, email address, post code. Your standard network rates apply.
- Entries must be made personally. Entries made through agents/third parties, bulk entries or automated entries are invalid. Authorisation from Head Office or building owner to be obtained prior to entry, where required.
- The Promoter does not accept any responsibility for the non-receipt or the late receipt of submitted entries due to network failure or for any associated costs to participants. Proof of sending is not proof of receipt. No entries submitted via any other means will be accepted. The promoter cannot guarantee uninterrupted or secure access to the web entry route.
- As the customer will be new to SmartDispense®, prior to installation, the customer will be visited by the Promoter’s SmartDispense technicians (Innserve) to survey the outlet to identify the optimal SmartDispense system for the outlet. The SmartDispense® system identified by Innserve as being optimal for the outlet will be installed by Innserve and training in respect of the SmartDispense® system will be delivered to the customer and their staff. The cost of any structural work required to the outlet to allow the installation of the SmartDispense system including any adjustments to bar structures (including bar tops) and cellars (e.g. drilling, cutting or filling of gaps left by equipment removed) will require to be met by the customer. The customer will be required to enter into a 3 year rental agreement with the Promoter in respect of the supply of the chosen SmartDispense® equipment. Customer contract terms will apply. Finalisation of the SmartDispense® agreement is at the Promoter’s discretion.
- One winner will be chosen at random from all qualifying customers who have signed up for a 3 year SmartDispense® contract through the Promotion Period. The winner will be the first entry chosen at random from all valid entries on 1 August 2024.
- The winner will be contacted within 7 days of being chosen. The winner will be contacted by phone initially – if there is no response, two further attempts will be made over the course of the following two days and a follow up email will be sent, notifying the winner, asking them to respond within five working days. If no response is received, a further follow-up email will be sent, requesting the winner to respond within the next two working days. If no response has been received following this, another winner will be selected and the above process will be followed again.
- Once contact has been made with the winner, they will receive an email requesting acceptance of the prize and next steps for the prize fulfilment. If for any reason, the winner is not able to accept the prize, a new winner will be selected following the above process. There is no cash alternative.
- There is 1 prize available to be won in the course of the promotion. The prize is for the customer to have Ross Kemp visit the outlet on a date to be agreed between all parties during September 2024. During the visit to the outlet, Ross Kemp will work behind your bar and serve drinks for your customers for up to 4 hours.
- The surname and county of the winner will be made available via email from SmartDispenseContracts@heineken.co.uk. By entering, the winner consents to such information being disclosed upon request. This information will be available upon request from 11 August 2024.
- There is no cash or other alternative to these prizes in whole or in part. Prizes are not transferable. The Promoter reserves the right to invalidate the prize if it is transferred.
- The decision of the Promoter in all matters is final and binding and no correspondence will be entered into.
- The Promoter is not responsible for any third party acts or omissions. The Promoter cannot guarantee that the event will be free from disruptions, failings or cancellations. The Promoter i not liable for such disruptions, failings or cancellations unless they are caused by its negligence.
- The Promoter reserves the right to cancel or amend this promotion due to events or circumstances arising beyond its control.
- All taxes (including without limitation national & local taxes) in connection with the prize & the reporting consequence thereof are the sole responsibility of the customer.
- These rules and any dispute or difference arising out of or in connection with them shall be governed by and construed in accordance with English law. The Promoter and each entrant irrevocably agrees to submit to the exclusive jurisdiction of the Courts of England and Wales over any claim or matter arising under or in connection with these rules or the legal relationships established by this agreement.
Promoter: Heineken UK Limited, 3-4 Broadway Park, South Gyle Broadway, EDINBURGH, EH12 9JZ
