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Frequently Asked Questions

HEINEKEN SmartDispense® offers a range of exceptional draught dispense solutions. Take a look below to find the answers to the most commonly asked questions about SmartDispense.

Click a question to reveal its answer.


Installation & Costs

What are the requirements to install SmartDispense in my business?

How long do installations take?

How much does SmartDispense cost to install?

Do I need cellar cooling to have SmartDispense installed?

What does SmartDispense cost and how do I pay for it?

Technology & Maintenance

How do you extend the time between each line cleaning and still guarantee quality?

Is there any training available for me and my staff?

Who do I contact if there is an issue with my SmartDispense system?

Ongoing Service Visits

How do I rearrange a service visit?

On the service visit it says there will be a report. Where do I go to access this?

What are the additional training elements that are available as part of the Service Visit? How do I organise these tasks?


What should I be doing to ensure my system continues to dispense great quality beer and cider in-between service visits?

How and where do I order the free of charge keg coupler spray and sanitisation tablets?

View your FREE SmartDispense user guide

Want to learn about getting the most from your SmartDispense system and improving your quality and sustainability?

View guide


Need more info? Get in touch.

If you require further information, please complete the Contact Us form and we’ll be in touch.

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