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Frequently Asked Questions


HEINEKEN SmartDispense™ offers a range of exceptional draught dispense solutions. Take a look below to find the answers to the most commonly asked questions about SmartDispense™.

Click a question to reveal its answer.

 

Installation & Costs

What are the requirements to install SmartDispense™ in my business?

How long do installations take?

How much does SmartDispense™ cost to install?

Do I need cellar cooling to have SmartDispense™ installed?

What does SmartDispense™ cost and how do I pay for it?

Technology & Maintenance

How do you extend the time between each line cleaning and still guarantee quality?

Is there any training available for me and my staff?

Who do I contact if there is an issue with my SmartDispense™ system?

Ongoing Service Visits

How do I rearrange a service visit?

On the service visit it says there will be a report. Where do I go to access this?

What are the additional training elements that are available as part of the Service Visit? How do I organise these tasks?

Quality

What should I be doing to ensure my system continues to dispense great quality beer and cider in-between service visits?

How and where do I order the free of charge keg coupler spray and sanitisation tablets?

View your FREE SmartDispense™ user guide

Want to learn about getting the most from your SmartDispense™ system and improving your quality and sustainability?

View guide

 

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